FAQs

What is your return policy?

All of our rugs and handbags are handmade or vintage, making each piece truly one-of-a-kind. For this reason, all sales are final. We appreciate your understanding.

Do you ship internationally?

Yes. For international orders, please contact us directly so we can provide a custom shipping quote based on your location.

How long does shipping take?

Orders within the U.S. typically ship within 5 - 10 business days. International delivery times vary depending on the destination and carrier.

How are your rugs sourced?

Our rugs are sourced directly from Turkmenistan, and we work with the Museum of Rugs to obtain authenticity documentation for each piece. Each rug is carefully selected for its authenticity, craftsmanship, and character, and we collaborate with local artisans for custom commissions and special projects.

Are your rugs cleaned or restored before sale?

Yes. Every rug is professionally cleaned and inspected before it’s listed. Minor signs of age or wear are part of the vintage character, with additional photos available upon request.

Do you offer trade discounts?

We offer exclusive trade pricing for design studios and professionals. Please reach out via email to learn more about joining our trade program.